Shipping policy

Shipping Policy

At Nexora, we are committed to providing a seamless, reliable, and transparent shopping experience. A key part of that commitment is ensuring your products are processed, packed, and delivered safely and efficiently to your doorstep.

1. Order Processing

Once an order is successfully placed, our team begins order verification, product inspection, quality checks, and secure packaging.

  • Orders are typically processed within 1 business day.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Customers will receive order confirmation updates via email or SMS after successful processing.

2. Shipping Timelines

Estimated delivery timelines are as follows:

  • Metro Cities: 3–5 business days
  • Non-Metro & Tier-2/3 Cities: 5–8 business days
  • Remote or Rural Areas: Delivery may take additional time depending on courier availability and location accessibility.

Once your order is dispatched, you will receive a shipping confirmation email and/or SMS containing:

  • Tracking ID
  • Courier partner details
  • Real-time tracking link

3. Shipping Charges

We believe in transparent and customer-friendly pricing.

  • Prepaid Orders: Free shipping on all prepaid purchases.
  • Cash on Delivery (COD): A small handling fee may apply to COD orders. Any applicable charges will be clearly displayed during checkout.
  • Express Shipping: Available in select locations at an additional cost, which will be shown before payment confirmation.

4. Serviceable Areas

Nexora currently delivers across most locations in India.

In cases where a pin code is not serviceable by our delivery partners:

  • Our support team may contact you to arrange an alternative delivery solution, or
  • A full refund will be processed if delivery is not possible.

5. Packaging & Product Safety

To ensure your order reaches you safely and in excellent condition, we use:

  • Secure tamper-evident packaging
  • Protective cushioning materials
  • Strict quality inspections before dispatch

6. Shipping Delays

While we make every effort to ensure timely delivery, certain delays may occur due to circumstances beyond our control, including:

  • Natural disasters or extreme weather conditions
  • Public holidays, strikes, or transportation disruptions
  • Unexpected courier delays
  • Remote area accessibility challenges

In such situations, our team will keep you informed through email, SMS, or phone support until your order is delivered successfully.

7. Incorrect or Incomplete Address

Customers are requested to provide accurate shipping details while placing an order.

If a shipment becomes undeliverable due to:

  • Incorrect or incomplete address details,
  • Incorrect contact information, or
  • Customer unavailability during delivery attempts,

additional re-delivery charges may apply.

In certain cases, refunds may be processed after deducting applicable shipping, return, and handling charges.

8. Customer Support

For any shipping, tracking, or delivery-related assistance, feel free to contact our support team:

Email: the.nexora.com@gmail.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM